How To Use HDFC OnChat For Booking A Cab Or Mobile Recharge?

The OnChat facility provided by HDFC lets you pay your bills, recharge your mobile number or book a cab as if you were texting a friend over Facebook. A simplified way to use chat for all your common needs at one place. Plus, you do not need to have an HDFC bank account.

How To Use HDFC OnChat For Booking A Cab Or Mobile Recharge?

What can you use HDFC OnChat for:

• Pay Bills- electricity, gas, and landline
• Book a cab
• Recharge your mobile number
• Recharge your DTH connection

How to start with the OnChat Option?

1. First off you will need FB messenger installed on your phone. You can download it from your App Store(iOS) or Play Store (Android).
2. Search for 'HDFC Bank OnChat' on the FB messenger.
3. Say 'Hi' over chat.
4. The chat will present 'Terms and Conditions' for you. You can read and agree to it.
5. The chat will then ask for your mobile phone number for OTP registration.
6. Type in your mobile number and hit 'send.'
7. Enter the OTP that you will receive as a regular text message when asked on chat.
8. Your login procedure is complete.

How to pay bills using HDFC OnChat?

1. Repeat step 2 and 3 above.
2. The chat will promptly ask what you need help with.
3. Type 'electricity' or 'gas' for example.
4. The app will then ask you for your Customer ID and related credentials with examples of how it appears on your previous bill.
5. On giving your Customer ID and other details, you will receive a summary of your bill amount and operator name for verification. If it is correct, reply 'Yes.'
6. The chat will pop up a 'Pay Online' option. On clicking, you will get a choice of debit card, credit card, and net banking. Choose your preference.
7. After payment procedure, you will receive a confirmation over the same chat about your successful payment.

How to recharge your mobile number using HDFC OnChat?

1. Say 'Hi' to HDFC OnChat over FB messenger.
2. The chat will promptly ask what you need help with.
3. Type 'prepaid' and send.
4. On asking, provide your phone number.
5. The chat will detect your service provider and area circle. It will then ask you to specify an amount to recharge or if you want to recharge for a specific plan.
6. If you are looking just for ordinary recharge, type your amount.
7. If you are looking for a plan type 'plan.' The chat will pop up some plan options just below the chat. Swipe through to choose your option from Top up, Data, Roaming, Full Talktime, etc.
8. On choosing your option, you will be asking further related choices like 4g, 3g, 2g choices for data with data size. Type in requirements.
9. Your order will appear for verification. On verification, have to choose your payment option.
10. The chat will pop up a 'Pay Online' option. On clicking, you will get a choice of debit card, credit card, and net banking. Choose your preference.
11. After payment procedure, you will receive a confirmation over the same chat about your successful payment.

How to book a cab using HDFC OnChat?

1. Say 'Hi' to HDFC OnChat over FB messenger.
2. The chat will promptly ask what you need help with.
3. Type 'cab' or 'book a cab' and send. You could also say 'Cab book karna hai' as the chat has Hinglish recognition. (You will need to link it to your Uber or Ola app. This is one time and shouldn't take long)
4. You will receive an option to share your location.
5. On sharing location, the chat will ask you for your cab preference.
6. The chat displays a list of options at the end of the chat, choose your preference from 'cheapest shared cab,' 'nearest shared cab,' Cheapest 'private cab,' etc.
7. On choosing your preference, you will be sent with a status of the cab.
8. Next, share your drop location (destination)
9. The chat will prompt asking the number of seats in case of a shared cab. Enter the number.
10. A complete status of the cab of your preference with the amount to be paid will be display. Type 'yes' to confirm booking.
11. A complete tracking status of the cab will be sent to you.

Your details will be saved by the system to make it easier for you to repeat the payment activity faster the next time.