How to Use New Toll Free Number to Check Aadhaar Card Status?

The Unique Identification Authority of India, which oversees the Aadhaar card, has launched a new interactive voice response (IVR) technology-based customer service that will be available 24 hours a day, seven days a week. The Unique Identification Authority of India (UIDAI), the Aadhaar card's regulatory body, has launched a new customer service based on Interactive voice response (IVR) technology that will be available 24x7 (24 hours and seven days a week). Customers must dial the toll-free number '1947' to access the IVR-enabled services. It will assist them in determining their Aadhaar enrollment or update status, PVC card status, and receiving information via SMS.

Explore new UIDAI services based on #IVRS. To find out their Aadhaar enrollment or update status, PVC card status, or to receive information via SMS, residents can call the UIDAI toll-free number 1947, which is available 24x7 (24 hours and seven days a week).

It is a 24x7 interactive voice response service that requires no technical knowledge. IVR is a telephone technology that allows users to use their voice to interact with a computer-operated telephone system. In an emergency, the voice tries to resolve user inquiries or forwards the call to the appropriate recipient.

AI/ML based chat support

UIDAI has launched artificial intelligence (AI) or machine learning-based chat support to make it easier for users to check the status of their Aadhaar/PVC cards online. It will allow for better interaction with customers and will directly address their concerns. Chat support will not only assist residents in tracking the status of their Aadhaar PVC cards, but will also allow them to register or track grievances, among other things.

UIDAI customer service:

The UIDAI has set up contact centres where you can get information on Aadhaar updates, enrollment, and so on. Candidates will be given an enrollment number that they can use to contact the following centres:

• Call the toll-free number 1947
• email [e-mail].
• Make a formal complaint

Services available

• Residents can check their enrollment status or update their Aadhaar number using their EID (Post validation)
• Residents can check the status of their complaint by entering their Service Request Number.
• Residents can check the validity of their Aadhaar number.
• Residents can check the status of their PVC Aadhaar Card, and they can receive an Enrollment Center locator link on their mobile device via IVRS.
• Residents can also access an appointment booking link for Aadhaar Seva Kendra visits for Aadhaar Services via IVRS.

How to file an Aadhaar card complaint?

Post:

Physical complaints can also be delivered to UIDAI's national office and various regional branches across the country. After being investigated, the complaints will be forwarded to the appropriate sections. The complainant will receive a straightforward response that addresses their concern.

Mail:

UIDAI officials also respond to complaints via email.

Public Grievance Portal:

Another option for resolving a grievance is through the Public Grievance Portal. On the portal, users can choose between Hindi and English. Because it is an online system, complaints can be submitted from anywhere, at any time.