Game-Changer! Akasa Air Partners With One Point One Solutions; Why It’ll Change Customer Service Forever?

In an effort to improve customer engagement and operational efficiency, Akasa Air, the fastest-growing airline in India, has teamed up with One Point One Solutions to launch an innovative Omnichannel CCaaS solution.

Through the integration of technology across communication channels, the partnership aims to improve Akasa Air's customer experience by providing faster, more seamless, and consistent interactions.

"This partnership brings together Akasa Air's customer-first ethos with One Point One's expertise in automation and digital contact centre services. The new Omnichannel solution will enable Akasa Air to manage customer interactions across voice, email, and other channels through a unified system, ensuring improved responsiveness and higher service consistency," said One Point One Solutions in a stock exchange filing.

Customer care representatives will be able to access real-time information to help passengers more efficiently by integrating the solution with Akasa Air's current data systems. The platform's goals are to increase overall satisfaction among customers, streamline operations, and shorten response times.

With the help of an innovative analytics dashboard that tracks key metrics like deflection, intent accuracy, and customer satisfaction, the Omnichannel solution implementation will be accomplished in the upcoming weeks.

Serving over 22 million passengers since its start in August 2022, Akasa Air has become a popular carrier in India thanks to its reliable on-time leadership, operational efficiency. Mumbai, Ahmedabad, Bengaluru, Chennai, Kochi, Delhi, Guwahati, Agartala, Pune, Lucknow, Goa, Hyderabad, Varanasi, Bagdogra, Bhubaneswar, Kolkata, Sri Vijaya Puram, Ayodhya, Gwalior, Srinagar, Prayagraj, Gorakhpur, Darbhanga, Kozhikode, Doha (Qatar), Jeddah, Riyadh (United Arabia), Abu Dhabi (UAE), Kuwait City (Kuwait), and Phuket (Thailand) are among the cities with which Akasa Air currently have connections.

On November 6, 2025, One Point One Solutions Limited released a business update on the establishment of "One Point One Solutions MENA Holdings Ltd.," a wholly-owned subsidiary, in the Dubai International Financial Center (DIFC), UAE. This subsidiary was established on November 5, 2025, with an initial investment of $10 USD. Its purpose is to serve as a holding company for the management, supervision, and investment of other companies, therefore assisting the corporation in establishing a worldwide market presence. One Point One Solutions Limited subscribed to 100% of the paid-up share capital with a cash consideration, purchasing one share with a face value of US$10. The acquisition is regarded as a related party transaction, however it was completed at "arm's length".

The newly established business has no turnover history because it is a part of the Business Process Management Services sector and has not yet started operations.

For both the second quarter (Q2FY26) and the first half (H1FY26) of the current fiscal year, One Point One Solutions Ltd. recorded strong financial results. The company's consolidated net sales increased 13% year on year to Rs 70.87 crore in Q2FY26 from Rs 62.48 crore in the same quarter the previous year. Profit after Tax (PAT), which increased by 18% to Rs 9.85 crore from Rs 8.38 crore in Q2FY25, also saw notable growth. Net sales increased by 13% to Rs 139.88 crore during the half-year period, while net profit increased by 21% to Rs 19.29 crore.

On November 25, One Point One Solutions Ltd. (NSE: ONEPOINT) signed a three-year strategic relationship with a top Edu-Tech company that is a global leader in Agentic AI-driven interviewing and proctoring solutions. The US division of One Point One USA INC. got the contract, which has a total value of about $1 million. One Point One (1Point1) has achieved a major strategic victory with this partnership, bolstering its position in the rapidly evolving online test and assessment market.

One Point One Solutions Ltd. offers all-inclusive solutions for BPO, KPO, IT services, technology and transformation, and analytics. The firm has developed its competence over the last 20 years in providing clients in a wide range of industries with complete solutions in the areas of technology, accounting, talent development, and analysis. With more than 5,600 employees, the firm provides services to a growing customer in the areas of banking and finance, retail and e-commerce, consumer durables & FMCG, travel & hospitality, and insurance & healthcare.