TRAI Introduces New Regulations for Standalone Voice and SMS Recharge Vouchers

The Telecom Regulatory Authority of India (Trai) has revised tariff regulations, requiring mobile operators to provide a distinct plan for voice calls and SMS for users who do not use data. This change includes extending the validity of special recharge coupons from 90 days to a maximum of 365 days. Trai stated that service providers must offer at least one Special Tariff Voucher (STV) solely for voice and SMS, with a validity not exceeding 365 days.

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Focus on Consumer Needs

This adjustment aims to allow consumers to pay only for the services they use. During consultations, Trai noted feedback from various groups, including senior citizens and families with home broadband, who may not need data-inclusive mobile plans. The regulator believes that a separate STV for voice and SMS will cater to these users without affecting the government's data inclusion efforts.

Trai's explanatory note highlighted that mandating a voice and SMS-only STV provides an option for subscribers who do not require data. Service providers can still offer bundled plans and data-only vouchers, ensuring flexibility in their offerings. This approach supports consumer choice while maintaining the push for broader data inclusion.

Flexibility in Recharge Options

Additionally, telecom operators can now issue recharge vouchers of any value, provided they also offer a voucher worth at least Rs 10. Previously, top-up vouchers were limited to denominations of Rs 10 and its multiples. Trai's note suggests removing the restriction on denominations of Rs 210 and its multiples for top-up vouchers, allowing telecom service providers (TSPs) to choose any denomination while ensuring at least one Rs 10 voucher is available.

These regulatory changes reflect Trai's commitment to addressing diverse consumer needs while promoting flexibility in the telecom sector. By offering tailored options for voice and SMS users, Trai aims to enhance consumer satisfaction without hindering the ongoing digital transformation efforts in India.